Can we do attendee refunds?
We don't do attendee refunds. Our full policy is always noted on the terms and conditions page on our website, but here is the part that you need to know:
There are no refunds to event tickets but we do give a 12 month credit to a future event for that Chapter (or equal or lesser ticket value) as long as you let the local Chapter Director know via email before the event begins. In the rare circumstance that an event is cancelled we automatically issue full refunds.
So, simply tell your attendee that you are happy to transfer their ticket to an upcoming event. Our system does not have a way to track those, so suggest that they simply keep the email exchange they had with you as their record and forward it to you once they see an event published that they'd like to attend. Then, when they reach out you can manually add them to the event as an attendee.